Pharmacy Technician

CVS Health•Falmouth, MA

1d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; follow company procedures and pharmacy workflows; and provide caring, personalized service to patients and customers. Technicians work as part of the pharmacy team, communicate effectively, and contribute to a safe, inclusive workplace. After entering the role, technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by the required training and certification, technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers have additional licensure and training responsibilities related to vaccine preparation and administration.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not set a minimum age, be at least 16 years old.
If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state-level licensure and national certification requirements.
Concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly assistance, recognize and respond appropriately to patient reactions, and work effectively as part of a team.
Use verbal and written communication effectively, including active listening.
Apply mathematical reasoning to pharmacy tasks such as calculating quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Communicate and accurately receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
When acting as a technician immunizer, complete additional licensure and training requirements, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, review and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.