Pharmacy Technician Population Health

Intermountain Health • Kent, WA

6d • $20 - $31 • Remote

About The Position

The Pharmacy Technician demonstrates consistent application of knowledge and skills in assisting the pharmacist in execution of appropriate, safe, efficacious, efficient, and cost-effective pharmaceutical care. The position participates in many procedural aspects of pharmacy practice under the supervision of a licensed pharmacist or technician supervisor and is an integral part of the pharmacy team. This position supports Pharmacy Services in all locations (i.e., acute, community, ambulatory, specialty). Join our Population Health Pharmacy team as a Pharmacy Technician focused on improving medication adherence and patient outcomes across diverse patient populations. In this role, you’ll work collaboratively with pharmacists, providers, and Population Health partners to support patients through proactive outreach, refill coordination, and barrier identification. Your work will help remove obstacles to medication access, ensure continuity of therapy, and strengthen the overall patient experience. If you enjoy meaningful, detail-oriented work, value teamwork, and want to make a direct impact on quality and adherence outcomes, this role offers a rewarding opportunity to do just that.

Requirements

• High School or equivalent is required
• Current pharmacy technician certification and/or license applicable to state of practice.
• Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents.
• Ability to communicate effectively and diplomatically within a multi-functional team.
• Strong organizational skills and attention to detail.
• Ability to successfully function in a fast paced, service-oriented environment.
• Competent in understanding and usage of computers and software programs, including Microsoft Office Suite and Google.
• Ability to learn new applications relevant to the position.
• Candidates for this role need to have an active Pharmacy Technician license in Utah, Colorado, Montana or Nevada. Candidates outside of these states will not be considered.

Nice To Haves

• 5 years of pharmacy technician experience preferred.
• Prior health system or retail experience (epic experience.
• Familiarity with top 100 most common medications.
• Medicare Stars – medication adherence and quality measures.
• Strong communication skills written and verbal within the healthcare team (Will be on the phone)
• Within reasonable commuting distance of an intermountain facility.

Responsibilities

• Perform outbound and inbound medication adherence outreach (e.g., refill reminders, gaps‑in‑therapy follow‑up) using approved scripts and workflows.
• Identify and document adherence barriers (cost, access, side effects, understanding) and escalate clinical concerns to a pharmacist or clinician.
• Coordinate refills, prior authorization follow‑ups (as assigned), and pharmacy transfers in partnership with pharmacists.
• Maintain accurate documentation in approved systems and assist the pharmacist in collecting clinical and other patient information and maintaining appropriate records, in accordance with policy, regulation, and scope of practice.
• Support population‑based adherence campaigns aligned to quality measures and organizational priorities.
• Collaborate with interdisciplinary teams (Pharmacy, Care Management, Population Health) to close care gaps.
• Adhere to all Intermountain policies, privacy standards, and medication‑related procedures.
• Assist with all phases of pharmacy services in compliance with state scope of practice, ensuring appropriate pharmacist supervision, accuracy checks, and verification of designated tasks and activities.
• Answers phones and provides excellent customer service as appropriate to practice site.
• Utilizes pharmacy technology effectively to prepare medication orders for dispensing, performs calculations as necessary, and compounds medications for accurate compounding as appropriate to practice site, in accordance with state law, policies, procedures, and protocols.
• Communicates with caregivers regarding responsibilities, identified concerns, and participates in quality and patient safety initiatives, identifying potential safety hazards that may create problems for patients and/or staff and takes appropriate actions to escalate items to the pharmacist for review as appropriate based on urgency, regulations, and scope.
• Participates in departmental meetings, contributing ideas or feedback and identifies potential areas for improvement including processes that could be streamlined or revised to improve patient satisfaction and seeks a team approach to developing and achieving best practices and processes.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Delivers detail-oriented, consistent, flexible care and completes advanced tasks consistent with scope and performs other duties as assigned by management.

Benefits

• Benefits Eligible: Yes - Link to Benefit Details
• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED