Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Canton, MI

21d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced pharmacy knowledge, learning activities, resources, and on-the-job experience to help participants prepare for Pharmacy Technician Certification Board (PTCB) certification and build a career in health care. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a positive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on an assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.