Pharmacy Technician

CVS Health • Cocoa Beach, FL

3d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture.

After starting the role, Technicians must complete a company training program and meet the applicable state Board of Pharmacy registration, licensing, and certification requirements. Until all requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also deliver services such as immunizations, point-of-care testing, or staffing offsite clinics. Technician immunizers must complete additional licensure and training requirements and may help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate and shift between tasks to meet patient and business needs, and confirm prescription information and label accuracy.
• Use friendly customer service, understand patient reactions, and respond appropriately.
• Communicate verbally and in writing with patients and colleagues and use active listening.
• Apply math to pharmacy tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging interactions and choose an appropriate response.
• Meet the physical demands of the role, including extended standing or mobility, reaching, repetitive finger use, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide compassionate, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when legally permitted and appropriately trained and certified.
• If serving as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Use attention, communication, customer service, mathematical reasoning, and problem-resolution skills to support patient care and pharmacy operations.
• Perform physical tasks including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting or transcribing information.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED