Pharmacy Technician

Walgreens•Moreno Valley, CA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides training, learning activities, resources, technology, and on-the-job experience through an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program prepares participants to pursue Pharmacy Technician Certification Board (PTCB) certification and develop the skills needed for pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy operations, prescription processing, customer service, inventory, clerical work, and other Pharmacy Department duties. The role may also support clinical services and outreach to local healthcare providers. PTCB-certified technicians may help coach other pharmacy technicians and cashiers. Technicians earn and maintain PTCB certification through the designated training program and/or state requirements, attend requested training, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter and verify information, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and operate assigned cash registers.
Engage customers and patients, answer questions, resolve customer issues, offer assistance, and build relationships with customers.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required.
Support coordination of clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.