Pharmacy Technician

The Kroger Co. • Phoenix, AZ

6d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness in accordance with applicable state and federal laws. The role helps maintain a safe, clean, and inclusive environment; provides products and services with fair and accurate pricing; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by assisting the pharmacist, handling prescription reception and dispensing workflows, managing inventory and orders, completing billing and payment procedures, and responding to customer inquiries. The position requires compliance with applicable regulations, company policies, and HIPAA requirements, along with cooperative work in a fast-paced environment.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions of the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety regulations and procedures; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain clean and organized workstations and customer waiting areas.
• Count, measure, and prepare specified products using company best practices.
• Complete billing procedures to help ensure value for the customer and company.
• Answer phone calls, triage calls, and respond to inquiries as appropriate.
• Follow company guidelines for vendor coupons, cash shortages, and shrink prevention.
• Operate the cash register and handle electronic fund transactions, cash, and checks according to company policies.
• Provide a strong customer experience while accurately completing reception, data entry, adjudication, and product dispensing steps.
• Assist the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.
• Follow HIPAA regulations and company privacy policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED