Pharmacy Technician

The Kroger Co. • Englewood, OH

21d

About The Position

The Pharmacy Technician provides exceptional customer service and supports customers’ health and wellness needs in accordance with applicable state and federal laws. The role helps create a safe, clean, inclusive environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The technician supports pharmacy operations by assisting with prescription reception, data entry, adjudication, and dispensing; handling inventory and ordering; processing billing and payments; answering and triaging calls; and assisting the pharmacist with responsibilities that do not require professional judgment. The position also requires compliance with safety, sanitation, confidentiality, and other company and regulatory policies, along with cooperative service to customers, including minors, people with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety requirements; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company procedures for computerized inventory management and ordering medications, devices, supplements, and supplies.
• Maintain clean, organized workstations and customer waiting areas.
• Count, measure, and prepare products according to company best practices.
• Complete billing procedures to support value for the customer and the company.
• Answer and triage calls and respond to inquiries as appropriate.
• Follow guidelines for vendor coupons, cash shortages, and company shrink controls.
• Operate the cash register and handle electronic fund transactions, cash, and checks according to company policies.
• Provide a strong customer experience while accurately completing prescription reception, data entry, adjudication, and product dispensing.
• Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
• Comply with HIPAA regulations and company privacy policies.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED