Pharmacy Technician

CVS Health•Otsego, MN

11d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team culture. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met. Where permitted by law and supported by appropriate training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizers complete additional requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible colleagues receive a comprehensive benefits package supporting physical, emotional, and financial well-being.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating over time, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to solve dispensing-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger movements, visual acuity, stooping, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where permitted and appropriately trained and certified.
If supporting immunizations, complete required licensure and training; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to support prescription dispensing; and respond appropriately to patient and colleague interactions.
Perform the physical tasks required for the role, including standing, lifting, scanning, bagging, reaching, stooping, repetitive finger work, and visually inspecting information or small items.
Perform additional tasks as directed by a Supervisor or Manager.