Pharmacy Technician

CVS Health•Princeton, NJ

20d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and contribute to a caring, safe, and inclusive pharmacy environment. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and CVS policies on patient safety, controlled substances, recordkeeping, privacy, and security. After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are satisfied. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technician immunizers complete additional licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating on tasks, switching tasks as needed, and confirming prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods, handling and reaching for items, repetitive finger work, precise machine adjustments, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, when permitted and appropriately trained and certified.
When serving as a technician immunizer where permitted, complete additional requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication tasks necessary for the role, including handling and scanning items, reaching, repetitive finger movements, stooping, visually inspecting small details, communicating spoken instructions, and lifting items within the stated limits.
Perform other tasks as directed by a Supervisor or Manager.