Pharmacy Technician - Overnight

CVS Health•Detroit, MI

9d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers, and work with the pharmacy team in accordance with company procedures, best practices, and effective communication. Technicians are expected to contribute to a safe, inclusive, and engaging culture and to provide caring, personalized service. After entering the role, Technicians must complete the company training program and satisfy registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Until those requirements are complete, the Pharmacy Manager may restrict duties. Technicians may also provide additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional training and licensure requirements, educate patients about vaccines, refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with anticipated weekly hours of 30. The listed typical pay range is $16.50–$25.00 per hour; actual pay depends on factors including experience, education, and geography. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and respond appropriately.
Ability to communicate verbally and in writing and actively listen to patients and colleagues.
Ability to use mathematics for prescription-related calculations, such as tablet quantities and days’ supply.
Ability to identify challenging interactions and select an appropriate response.
Ability to meet the described physical demands, including occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, when allowed by law and supported by required training and certification.
When permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; communicate effectively with patients and colleagues; use active listening, mathematical reasoning, and appropriate problem-resolution skills.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.
Perform other tasks as directed by a Supervisor or Manager.