Pharmacy Technician

CVS Health•Richmond, MO

21h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, prompt, and accurate prescription fulfillment and caring service. They are often the first point of contact for patients and customers and contribute to operational and service excellence by following standard operating procedures, pharmacy workflow practices, and effective communication. Technicians complete a company training program and meet state-specific registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties. The role includes supporting prescription production and service at pick-up, drive-thru, and drop-off; helping patients access immunizations and other services; performing permitted inventory activities; and contributing to a safe, inclusive, and effective pharmacy team. Depending on state law and required training, technicians may also obtain Technician Immunizer status and assist with vaccine preparation and administration, patient education and information documentation, adverse reaction response and reporting, and vaccine supply management. This is a full-time position with an anticipated 40 hours per week. Required availability is Monday through Friday, 9 a.m. to 6 p.m.; no Saturday or Sunday hours are listed. All shifts are described as flexible. The typical pay range is $16.50–$25.00 per hour, with the offer dependent on factors including experience, education, and geography. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Be able to concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, and practice active listening.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch; and perform repetitive finger movements.
Extend hands and arms in multiple directions, control precision when adjusting machines, and stoop and bend to move items between low and high positions.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and visually inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately express and exchange detailed information verbally and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation and support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to help ensure safe and accurate prescription fulfillment.
Provide compassionate, personalized service to patients in person and over the phone, and resolve or escalate patient concerns.
Offer immunizations and other services at the register and over the phone, where applicable.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek feedback, and develop clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete the additional licensure and training needed for Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor and respond to adverse reactions and report events in accordance with public health requirements.
Where permitted, review and collect patient information and track and document information for applicable patients.
Where permitted, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends as required.
Complete required training within the designated timeframe and perform additional tasks as directed by a supervisor or manager.