Pharmacy Technician

CVS Health•Quincy, IL

9d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. They contribute to a safe, inclusive, and engaging workplace and complete company training and any state-required registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met. Where permitted by law and supported by required training and certification, Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively, including active listening.
Use math to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate response.
Meet physical demands including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger and hand movements; close visual acuity; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and develop clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
Complete any additional licensure and training required for Technician Immunizer status and support vaccine preparation and administration where permissible.
Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions.
Perform the physical tasks required for the role, including standing and moving for extended periods, handling items, reaching, repetitive finger movements, stooping, and visually inspecting information.
Perform additional tasks as directed by a Supervisor or Manager.