Pharmacy Technician

CVS Health•Waxhaw, NC

19d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and efficient pharmacy operations and excellent patient service. Technicians assist patients in person, at pickup and drive-thru, and over the phone; help ensure prescriptions are filled promptly and accurately; and follow company standard operating procedures and pharmacy workflow practices. They contribute to a safe, inclusive, and engaging team culture and comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient privacy, controlled-substance dispensing, and recordkeeping. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict duties. Depending on applicable law and training, technicians may also provide additional patient health services, including immunizations and point-of-care testing, or staff offsite clinics. Where permitted, immunizer duties include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. The physical demands include standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stooping, repetitive finger movements, and precision adjustments; and close visual work. Lifting demands include occasional lifting or exertion up to 20 pounds and frequent lifting or exertion up to 10 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, ability to switch tasks, and accuracy when checking prescription information and labels.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended standing and mobility, lifting and handling items, reaching, repetitive finger movements, precision work, stooping, and close visual work.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring and personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other market stores for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including patient-safety, controlled-substance, recordkeeping, privacy, and security requirements.
Provide additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification.
Where permitted, complete immunizer licensing and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the pharmacist; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription fulfillment, communicate effectively, listen actively, and respond appropriately to patient and colleague needs.
Perform additional tasks as directed by a supervisor or manager.