Pharmacy Technician

CVS Health•East Hartford, CT

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and operational excellence in retail locations. They are often a first point of contact for patients and customers, providing caring service and helping pharmacy operations run smoothly. Technicians follow company standard operating procedures, best practices, applicable laws, and professional standards while contributing to a safe, inclusive, and engaging team culture. They must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. The role may include supporting immunizations and other patient health services where permitted by law and supported by required training and certification. Technicians must remain flexible to meet scheduling and business needs, including working at other stores in the market when needed. This full-time role has an anticipated schedule of 40 hours per week, including regular and predictable attendance at times that may include nights and weekends.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and conveying or receiving detailed information accurately.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Problem-resolution skills, including choosing an appropriate response to challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to express and exchange ideas verbally and accurately convey important spoken instructions.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support pharmacists and safe, accurate prescription fulfillment.
Assist with pharmacy operations at production, pick-up, drive-thru, and drop-off workstations.
Provide empathetic, personalized service to patients in person, at pick-up, through drive-thru, and over the phone; resolve or escalate patient concerns appropriately.
Offer immunizations and other services at the register or over the phone where appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.