Pharmacy Technician

CVS Health•03728 - Tennessee CVS Pharmacy, L.L.C., TN

1d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a point of contact; and work with the pharmacy team under standard operating procedures and applicable laws. Technicians are expected to provide compassionate, personalized service, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law, training, and certification, technicians may also support patient health services such as immunizations and point-of-care testing, including staffing offsite clinics. Where permitted, immunization support may include preparing and administering vaccines, educating patients and referring vaccination questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a part-time position with 29 anticipated weekly hours. The listed pay range is $16.00–$24.00.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If state pharmacy rules do not set a minimum age, be at least 16 years old.
If state pharmacy rules do not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the location.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, change tasks as needed, and confirm prescription information and label accuracy.
Demonstrate customer service, teamwork, communication, active listening, mathematical reasoning, and problem-resolution abilities.
Meet the physical demands of the role, including remaining upright and mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger movements; precise machine adjustments; close visual work; and handling items with occasional lifting or force up to 20 pounds and frequent lifting or force up to 10 pounds.
Communicate detailed information accurately by spoken word and receive detailed information through oral communication.
Attend work regularly and predictably, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service in person, at pick-up and drive-thru, and by phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted, complete the licensing and training needed for Technician Immunizer status; support vaccine preparation and administration; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Focus on tasks, shift between tasks to meet patient and business needs, and confirm prescription information and label accuracy.
Help patients in a friendly manner, recognize their reactions, and respond appropriately; communicate and listen effectively with patients and colleagues.
Use mathematical reasoning to support prescription dispensing, including calculating quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Perform other tasks as directed by a Supervisor or Manager.