Pharmacy Technician

CVS Health • Franklin, KY

5d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians work as part of the pharmacy team, following standard operating procedures and best practices and communicating effectively. They are expected to demonstrate genuine care, support a safe and inclusive culture, and complete the company’s training program and applicable state registration, licensing, and certification requirements. Until requirements are met, duties may be restricted by the Pharmacy Manager.

The role may include supporting immunizations and other patient health care services where permitted by law and supported by required training and certification. Technician immunizers must complete additional training and licensure requirements, educate patients about vaccines and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

The position requires regular and predictable attendance, including nights and weekends, and may involve working shifts at other stores in the market as business needs arise. It is a part-time role with 25 anticipated weekly hours. The typical pay range is $16.00–$24.00 per hour. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, subject to hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position and location.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate over time, switch between tasks, and confirm prescription and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to calculate prescription quantities, days’ supply, and bottle requirements.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and lifting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
• If supporting immunizations, complete required training and licensure; educate patients about vaccines and refer questions to the pharmacist; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to ensure patient safety; use mathematical reasoning to determine quantities, days’ supply, and bottle requirements.
• Help patients and colleagues in a friendly manner, listen actively, communicate clearly, and choose appropriate actions to resolve challenging interactions.
• Perform the physical tasks required for the role, including standing or remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and occasional lifting.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED