Pharmacy Technician

CVS Health • Madison, NC

4d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, prompt prescription fulfillment and caring service. They assist patients and customers, often as their first point of contact, and contribute to an exceptional patient experience by following standard operating procedures, pharmacy workflow practices, and effective communication. Technicians help maintain a safe, inclusive, and engaging team culture and are expected to complete company training and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied.

The role may include supporting patient health services such as immunizations and point-of-care testing where allowed by law and supported by required training and certification. Technician immunizers must complete additional state-required licensure and training. This part-time position is scheduled for 20 anticipated weekly hours. The stated typical pay range is $16.00–$24.00 per hour; actual compensation depends on factors including experience, education, and geography.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, licensure, and certification.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Ability to concentrate on tasks over time and quickly switch tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and teamwork skills, including identifying ways to help people, responding appropriately to patients, and understanding their reactions.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed spoken instructions.
• Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed for prescriptions.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precision control; stooping and bending; close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide positive patient experiences through empathetic, personalized service in person and over the phone, and solve or escalate patient concerns.
• Offer immunizations and other services at the register or over the phone, as applicable.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
• For technician immunizer duties, complete required additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED