Pharmacy Technician
About The Position
The Pharmacy Technician plays a critical operational role in supporting the day-to-day functions of the charitable pharmacy by performing technical, administrative, and client-facing duties under the directions of a licensed Pharmacist. This position is responsible for prescription processing support, eligibility documentation and processing, billing and data entry, inventory assistance, phone and client intake support, and coordination with volunteer pharmacy staff. This role requires consistent attention to detail, adherence to established pharmacy procedures, and effective communication with clients, volunteers, and staff. While the Pharmacy Technician may provide task guidance and training to support volunteers, this position does not carry supervisory authority and does not exercise independent judgment on professional matters. Work is performed within clearly defined policies, procedures, and legal/regulatory requirements. This position is essential to maintaining efficient pharmacy operations, supporting vulnerable populations, and ensuring compliance with pharmacy regulations, safeguarding standards, and organizational policies. This role requires the ability to communicate effectively with patients to ensure safe, accurate, and culturally responsive care.
Requirements
- Must be at least 18 years old
- High School Diploma or equivalent (GED)
- Registered as a pharmacy technician in good standing with the State of Wisconsin or able to become registered.
- Superior interpersonal and customer service skills and experience
- Experience with data entry, processing prescriptions, eligibility paperwork, and pharmacy systems
- Strong organizational, interpersonal, written and oral skills.
- Strong attention to detail and accuracy
- Strong pharmaceutical math skills (calculations)
- Ability to work effectively with diverse populations in a faith-based setting.
- Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults.
- For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires the successful completion of a criminal background check.
Nice To Haves
- Have or be able to obtain and maintain active Certified Pharmacy Technician (CPhT) certification through PTCB or equivalent
- Bilingual in English and Spanish preferred
- Minimum of one (1) year of relevant pharmacy experience in a social service setting
- Experience in a community, nonprofit, or charitable pharmacy setting
- Knowledge of pharmacy systems (e.g. PioneerRx, etc.)
- Pharmacy experience in a community or outpatient setting (min. 2 years) including prescription filling and ordering, general pharmacy operations, inventory control, as well as software and technology systems.
- Experience working with or supporting volunteers
Responsibilities
- Support pharmacists and pharmacy staff with prescription workflow activities, including data entry, processing prescriptions and may assist with verification, and documentation.
- Support completing eligibility paperwork accurately and in a timely manner to support client access to pharmacy services.
- Assist with answering incoming phone calls, taking messages, and assist clients with routine inquiries while escalating complex issues appropriately.
- Provide direct support to Spanish-speaking patients, ensuring understanding of medication usage and pharmacy services
- Assist with medication processing tasks as permitted by law and organizational policy.
- Maintain accurate records in the pharmacy systems and files, as appropriate
- Assist with coordinating, orientating, and providing on-the-job guidance to volunteers.
- Serve as a back-up point of contact for volunteer scheduling and workflow questions.
- Identify training needs and communicate concerns to the Pharmacist.
- Assist with maintaining an organized, clean, and functional pharmacy workspace.
- Support inventory organization and supply management.
- Report on maintenance, safety, or equipment issues to leadership (Sr. Director of Client Services).
- Participate in upkeep activities to ensure a safe and efficient work environment.
- Adhere to safeguarding, HIPAA, confidentiality, and pharmacy regulatory requirements.
- Complete required training, background checks, and ongoing compliance activities.
- Support inclusive, respectful interactions with clients, volunteers, and staff.
- Assist with pre-eligibility phone calls (or in person visit) as interviews to collect patient information as needed
- Perform other related duties as assigned
Benefits
- Medical, dental, and vision insurance options
- Employer-paid long-term disability and life insurance
- Voluntary short-term disability and voluntary life insurance coverage available
- 403(b) retirement plan and an employer-sponsored SEP-IRA
- Employee Assistance Program (EAP)
- Generous paid time off (PTO) and sick time off leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
