Pharmacy Technician

CVS Health•East Aurora, NY

15d•$18 - $28•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive environment. After starting the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Technicians may provide additional health care services, including immunizations and point-of-care testing, when allowed by law and supported by required training and certification. Where permitted, a Technician Immunizer may prepare and administer vaccines after completing additional licensure and training requirements. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Attend work regularly and predictably, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and attention to prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately; work effectively as part of a team.
Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including mobility and extended standing, reaching, repetitive fine-motor activity, lifting and exerting force, stooping, and close visual acuity.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Create positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide patient and colleague support, communicate effectively, use mathematical reasoning in prescription fulfillment, and resolve challenging interactions appropriately.
Perform physical tasks including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small details.
Perform other tasks as directed by a Supervisor or Manager.