Pharmacy Technician

CVS Health • Los Angeles, CA

5d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and a caring customer experience. They assist patients as a frequent first point of contact, help pharmacy operations run smoothly, and follow company Standard Operating Procedures, workflow practices, and applicable legal and professional requirements. Technicians complete company training and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met.

The position may include supporting immunizations and other patient health care services, where permitted by law and with required training and certification. Technicians who pursue Technician Immunizer status complete the relevant licensing and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and quickly shift between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Customer-service orientation, including a friendly approach, awareness of patients’ reactions, and appropriate responses.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed spoken information.
• Mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; manipulate equipment precisely; stoop and bend; and perform tasks requiring close visual acuity.
• Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
• Ability to communicate detailed or important information accurately through spoken language.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
• Support safe, accurate, and prompt prescription fulfillment and help pharmacists manage and improve patient health.
• Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; resolve or escalate patient problems.
• Offer immunizations and other services at the register or over the phone, where applicable.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing, safe, inclusive team; seek feedback and opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
• If supporting immunizations, complete required licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and respond appropriately to patient and colleague needs.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED