Pharmacy Technician

CVS Health•06365 - Tennessee CVS Pharmacy, L.L.C., TN

1d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and effective pharmacy environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on state law and additional training and certification, technicians may also support immunizations and other health services, including point-of-care testing and offsite clinics. This is a part-time role with 15 anticipated weekly hours. The stated base pay range is $16.00–$24.00 per hour. Actual pay depends on factors including experience, education, and geography. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Ability to use mathematics to solve dispensing-related problems, such as calculating tablet quantities and days’ supply.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to meet the role’s physical demands, including standing and mobility for extended periods, lifting and handling items, reaching, repetitive finger movements, bending, and close visual work.
Ability to communicate and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where supporting immunizations, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where supporting immunizations, monitor and respond to adverse reactions and report events as required.
Where supporting immunizations, review and collect patient information and track and document information for applicable patients.
Where supporting immunizations, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.