Pharmacy Technician

Martin’s Point Health Care•Portland, ME

16d•$20 - $25

About The Position

Martin's Point Health Care is hiring a part-time Pharmacy Technician for 24 hours per week. The role assists pharmacists with prescription orders from start to finish while providing excellent customer service and supporting pharmacy department and organizational goals. The daytime schedule is Monday through Friday between 8:00 a.m. and 5:00 p.m., with some scheduling flexibility within those hours. The technician maintains accurate patient profiles, supports prescription fulfillment and insurance adjudication, responds to routine questions about health plan drug coverage and pharmacy services, and performs assigned workstation tasks such as data entry, filling, shipping, call center work, register operations, and inventory management. The role also uses the Athena electronic medical record to communicate with internal delivery-system staff about medication refills and non-clinical medication questions, and reviews medication purchasing reports to support cost-effective decisions. The technician follows applicable privacy, pharmacy, and other regulatory requirements; contributes to department metrics and process improvement; and promotes professional, collaborative, high-quality service to patients, colleagues, and other departments.

Requirements

High school diploma or equivalent.
Active pharmacy license for the state in which the candidate is applying, or eligibility and ability to obtain a pharmacy license within 90 days.
Windows-based computer skills, including data entry and word processing.
Demonstrated telephone etiquette and positive interpersonal skills.
Ability to handle difficult conversations with patients and internal customers.
Ability to multitask across phone and face-to-face interactions despite frequent interruptions.
Strong attention to detail and follow-through.
Ability to analyze and solve problems.
Ability to collaborate with a variety of customers, including patients, medical staff, and other departments.
Ability to prioritize time and tasks appropriately, efficiently, and effectively.
Ability to excel in a fast-paced, high-production, high-stress environment.

Nice To Haves

Previous pharmacy experience.
Experience in a medical setting and/or knowledge of pharmacy terms and abbreviations.
National Pharmacy Certification.

Responsibilities

Create and maintain accurate patient profiles, including demographics, insurance, and allergies, to support accurate prescription filling and insurance adjudication.
Balance quality and efficiency when performing pharmacy tasks to support patient outcomes and team goals.
Answer routine inquiries about health plan drug coverage, prices, product availability, formulary listings, and pharmacy services, using discretion and good judgment.
Comply with HIPAA, DOD, CMS, state, federal, and board of pharmacy laws and regulations, as well as departmental and organizational policies.
Perform assigned tasks at pharmacy workstations, including data entry, filling, shipping, call center work, register operations, and inventory management.
Use the Athena electronic medical record to communicate with internal delivery-system staff about medication refills and non-clinical questions related to medications, authorizations, and interactions.
Review established reports on current and new medication purchases to support purchasing decisions that reduce costs for patients and the organization.
Serve as a professional role model and support the organization's mission and patient-care objectives.
Promote positive, cooperative relationships with patients, pharmacy and clinical staff, and other departments.
Promote excellent service through personal example.
Participate in department and pharmacy group meetings and process-improvement activities, including maintaining visual management and metrics.