Pharmacy Technician

CVS Health•Winchester, MA

21d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After entering the role, they must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are met. Technicians may deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional licensure and training, help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Meet applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and pivot between tasks to meet patient and business needs.
Demonstrate customer-service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including occasional lifting or exerting up to 20 pounds, frequent lifting or exerting up to 10 pounds, and consistently moving objects requiring negligible force.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, including immunizations, point-of-care testing, and offsite clinic staffing, where permitted and appropriately trained and certified.
Where permitted, complete immunizer licensure and training requirements; help prepare and administer vaccines; educate patients and refer questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform assigned calculations, and address or escalate challenging patient or colleague interactions.
Perform physical tasks including remaining upright, lifting, scanning, bagging, reaching, repetitive hand and finger work, precision adjustments, stooping, and visually inspecting small details.
Complete additional tasks as directed by a supervisor or manager.