Pharmacy Technician

CVS Health•Kenner, LA

14d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow standard operating procedures, pharmacy workflows, best practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team culture. Technicians must complete the company training program and meet registration, licensing, and certification requirements applicable under their State Board of Pharmacy guidelines. Until requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, technicians may also provide services such as immunizations and point-of-care testing. Technician Immunizers must complete applicable additional licensure and training requirements.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws, including requirements concerning age, education, licensure, and certification.
If the State Board of Pharmacy does not establish a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and quickly shift between tasks.
Demonstrate customer-service and teamwork skills, including friendliness, awareness of patient reactions, and appropriate responses.
Use verbal and written communication and active listening effectively with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and choose an appropriate course of action.
Meet physical demands that include remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger work; precise machine adjustment; stooping and bending; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken information accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off.
Support safe, prompt, and accurate prescription fulfillment and help pharmacists manage and improve patient health.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
If serving as a Technician Immunizer, complete required training and licensure; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; communicate actively with patients and colleagues; and select appropriate actions to resolve challenging interactions.
Perform the physical activities required for the role, including standing, moving, lifting, reaching, repetitive finger movements, bending, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.