Pharmacy Technician

CVS Health•Germantown, OH

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring, personalized service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are met, the Pharmacy Manager may restrict duties. Depending on state law, training, and certification, technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role is full-time, with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The stated typical pay range is $17.00 per hour. The position is eligible for benefits, subject to eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state pharmacy rules do not set a minimum age, be at least 16 years old.
If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the location.
Complete required training within the designated timeframe.
Have the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Demonstrate a friendly, helpful approach to patients and the ability to notice and respond appropriately to their reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine prescription quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet physical demands including extended periods upright, reaching, repetitive finger use, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Be able to convey and receive detailed spoken information accurately.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists and patient health.
Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient issues.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
When serving as a technician immunizer, complete required licensure and training; educate patients about vaccines and refer questions to the pharmacist; monitor and respond to adverse reactions and report events; collect and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy, use math to support prescription dispensing, communicate effectively, listen actively, and address challenging patient or colleague interactions.
Perform the physical tasks required for the role, including remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform additional tasks as directed by a supervisor or manager.