Pharmacy Technician

CVS Health • Gardena, CA

21d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and follow standard operating procedures, best practices, and effective communication practices. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

Technicians contribute to safe and effective pharmacy operations, patient experience, inventory activities, and a safe, inclusive team culture. Depending on state law and training, they may also support health care services such as immunizations and point-of-care testing. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply management.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not establish a minimum age, be at least 16 years old.
• If the state board of pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service, team orientation, active listening, verbal and written communication, mathematical reasoning, and problem-resolution skills.
• Be able to perform the stated physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible and qualified as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform applicable calculations, communicate effectively with patients and colleagues, and choose appropriate responses to challenging interactions.
• Perform physical activities required for the role, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED