Pharmacy Technician

CVS Health • Baltimore, MD

14d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and contribute to a caring, safe, and inclusive experience. Technicians follow company Standard Operating Procedures and pharmacy workflows, communicate effectively with patients and colleagues, and complete a company training program and any registration, licensing, or certification requirements applicable under state Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until all necessary requirements are met.

Technicians may also deliver additional patient health care services, such as immunizations and point-of-care testing, or voluntarily staff offsite clinics, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional licensure and training requirements, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any requirements for age, education, licensure, or certification.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate on tasks, pivot quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
• Use and understand verbal and written communication; listen actively and ask questions as appropriate.
• Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including mobility and prolonged standing, reaching, repetitive hand and finger movements, stooping, close visual acuity, and lifting or exerting force as described.
• Be able to accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, when permitted by law and supported by required training and certification.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; assist patients and colleagues through friendly service, attentive communication, active listening, and appropriate problem resolution.
• Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small items or information.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED