Pharmacy Technician

CVS Health•Flowery Branch, GA

21d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and help create a safe, inclusive environment where patients and colleagues feel valued. After starting the role, technicians must complete the company training program and meet registration, licensing, and certification requirements set by the applicable State Board of Pharmacy. A Pharmacy Manager may restrict duties until these requirements are complete. Where permitted by law and supported by training and certification, technicians may also provide additional health services such as immunizations and point-of-care testing, or staff offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients, referring vaccination questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the State Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Be able to attend work regularly and predictably, including nights and weekends.
Demonstrate attention, focus, flexibility between tasks, and accuracy when confirming prescription information and labels.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening effectively.
Apply basic mathematical reasoning to pharmacy dispensing tasks.
Use problem-solving skills to address challenging patient or colleague interactions.
Meet the role’s physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive hand and finger movements; visual inspection; and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide compassionate, personalized service in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete the licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, transition between tasks as needed, and confirm prescription information and label accuracy.
Help patients in a friendly manner, recognize their reactions, and respond appropriately.
Communicate verbally and in writing with patients and colleagues, using active listening.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform physical tasks including standing, lifting, scanning, bagging, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small items.
Convey detailed spoken instructions accurately and receive detailed information through oral communication.
Perform additional tasks as directed by a supervisor or manager.