Pharmacy Technician

CVS Health•Attleboro, MA

16d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a first point of contact; follow standard operating procedures and pharmacy workflow practices; and contribute to a safe, inclusive, and compassionate team environment. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law, training, and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers may help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate prescription quantities, days' supply, and bottle counts.
Use judgment to resolve challenging interactions.
Meet the role's physical demands, including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustment, stooping, and close visual acuity.
Be able to convey detailed spoken instructions accurately and receive detailed information through oral communication.
Regular and predictable attendance is required, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team, and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the pharmacist on duty.
Where permitted, monitor for and respond to adverse reactions, and report adverse events according to public health requirements.
Where permitted, review and collect patient information and track and document applicable patient records.
Where permitted, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Focus on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Assist people in a friendly manner, notice and respond appropriately to patients' reactions, and communicate effectively with patients and colleagues using verbal and written communication and active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days' supply, and full or partial bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform other tasks as directed by a supervisor or manager.