Pharmacy Technician
About The Position
CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices while providing caring, personalized service and contributing to a safe and inclusive team culture. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by required training and certification, Technicians may provide additional health services, including immunizations and point-of-care testing. Technician immunizers may have added responsibilities for vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.
Requirements
- Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
- If state rules do not specify a minimum age, be at least 16 years old.
- If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
- Complete required company training and applicable registration, licensing, and certification requirements.
- Attend work regularly and predictably, including nights and weekends.
- Concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
- Provide friendly customer service, recognize patient reactions, and respond appropriately.
- Use verbal and written communication and active listening to interact with patients and colleagues.
- Apply mathematical reasoning to prescription quantities, days’ supply, and bottle counts.
- Identify challenging interactions and select an appropriate course of action.
- Meet the role’s physical demands, including extended periods standing or mobile; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
- Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
- Accurately convey detailed spoken instructions and receive detailed information through oral communication.
Nice To Haves
- 1–3 years of previous experience as a Pharmacy Technician.
- Previous experience in a pharmacy, retail, medical, or customer service setting.
- Ability to work in the home store and at other locations across the market to meet business needs.
Responsibilities
- Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
- Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
- Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
- Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
- Develop clinical and technical knowledge, seek feedback, and contribute to a high-performing pharmacy team.
- Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
- Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
- Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
- Complete additional licensure and training requirements to obtain Technician Immunizer status where applicable.
- Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
- Monitor for and respond to adverse vaccine reactions, and report events as required by public health requirements.
- Review and collect patient information and track and document applicable patient records.
- Monitor and manage vaccine supplies.
- Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
- Perform additional tasks as directed by a Supervisor or Manager.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other benefit programs, depending on hours worked and eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
