Pharmacy Technician

The Kroger Co.•Lawrenceburg, KY

About The Position

The Pharmacy Technician provides customer service and supports patient health and wellness in accordance with applicable state and federal laws. The role helps maintain a safe, clean, and inclusive environment; provides accurate and timely pharmacy services; and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations by assisting the pharmacist with responsibilities that do not require professional judgment, processing prescriptions and customer interactions, managing inventory and orders, and maintaining departmental standards. The role also follows regulatory, safety, privacy, cash-handling, and company procedures while serving customers, including minors, people with special needs, and older adults.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to help ensure value for the customer and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow guidelines for vendor coupons, cash shortages, and company shrink controls.
Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and checks.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
Follow HIPAA regulations and company privacy policies.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.