Pharmacy Technician

CVS Health • Fargo, ND

19d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements, and contribute to a safe, inclusive, and engaging team culture. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties.

The role includes supporting prescription fulfillment at pharmacy workstations, serving patients in person, at drive-thru, and by phone, assisting with permitted inventory activities, and delivering additional health services where allowed by law and supported by required training and certification. Where permitted, technicians may pursue Technician Immunizer status and support vaccine preparation and administration, patient education, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, ability to switch tasks quickly, and accuracy when confirming prescription information and labels.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication skills and active listening to interact with patients and colleagues.
• Use mathematics to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including extended standing and mobility, lifting and reaching, repetitive finger movements, stooping, close visual work, and conveying and receiving detailed spoken information.
• Be available for regular and predictable attendance, including nights and weekends.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at each workstation, including production, pick-up, drive-thru, and drop-off.
• Support pharmacists in managing and improving patient health and help ensure prescriptions are filled safely and accurately.
• Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Participate in a high-performing pharmacy team, respond to feedback, and seek opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and appropriately qualified as a Technician Immunizer, complete licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and address patient or colleague problems appropriately.
• Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items or computer screens.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED