Pharmacy Technician

CVS Health • Parsippany, NJ

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They help pharmacy operations run smoothly by following company Standard Operating Procedures, established workflow practices, applicable laws, and professional standards. Technicians are often a first point of contact for patients and customers and are expected to provide empathetic, personalized service while contributing to a safe, inclusive, and effective pharmacy environment.

After starting in the role, Technicians must complete the company training program and satisfy state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted and with the required training and certifications, Technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Demonstrate attention and focus, including concentrating on tasks and switching between tasks as needed.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately.
• Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
• Use math to solve prescription-filling problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including mobility, extended standing, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
• Serve patients at pickup, drive-thru, and over the phone with empathy and genuine care; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform permitted basic inventory activities as directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• If supporting immunizations, complete additional licensure and training requirements to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, and use mathematical reasoning to determine quantities and days’ supply when filling prescriptions.
• Communicate effectively with patients and colleagues, listen actively, identify challenging interactions, and choose appropriate ways to resolve problems.
• Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED