Pharmacy Technician

CVS Health•Orlando, FL

21d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They assist patients as a frequent first point of contact, follow pharmacy workflows and standard operating procedures, and help ensure pharmacy operations run smoothly. Technicians demonstrate care and empathy in interactions, contribute to a safe and inclusive team culture, and comply with applicable laws, professional standards, and company policies. After starting, they must complete company training and fulfill applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law and required training, Technicians may support additional health services such as immunizations, point-of-care testing, and offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate the ability to concentrate on tasks and quickly shift between tasks to meet patient and business needs.
Demonstrate customer service and teamwork skills, including friendly assistance, awareness of patient reactions, and appropriate responses.
Use and understand verbal and written communication, and practice active listening with patients and colleagues.
Use mathematics to solve prescription-filling problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including prolonged standing and mobility; lifting, scanning, and bagging items; reaching, stooping, repetitive finger work, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification.
If serving as a Technician Immunizer, complete required licensure and training; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, communicate effectively, and resolve patient or colleague concerns appropriately.
Perform other tasks as directed by a Supervisor or Manager.