Pharmacy Technician

CVS Health•White Bear Lake, MN

4d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide additional health services, including immunizations and point-of-care testing, and may staff offsite clinics. Technician immunizers have additional training and licensure responsibilities related to preparing and administering vaccines.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, shifting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize and appropriately respond to patient reactions, and work effectively as part of a team.
Use verbal and written communication effectively, including active listening with patients and colleagues.
Apply mathematical reasoning to tasks such as calculating quantities, days' supply, and the number of bottles needed to fill prescriptions.
Identify challenging interactions and select an appropriate response.
Meet the role's physical demands, including extended standing, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Communicate spoken information and accurately receive detailed oral instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Create positive patient experiences through empathetic and personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security and ensure controlled-substance dispensing and recordkeeping compliance.
Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
Complete additional licensure and training requirements for Technician Immunizer status where applicable.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.