Pharmacy Technician

CVS Health•Plano, TX

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They serve as an important point of contact for patients and customers, follow Standard Operating Procedures and pharmacy workflow practices, and contribute to a safe, inclusive, and engaging team environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are satisfied. The role includes supporting pharmacy operations at production, pickup, drive-thru, and drop-off workstations; assisting patients with care and service needs; and performing inventory tasks as permitted by law and directed by pharmacy leadership. Where permitted and supported by required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and offsite clinic support. Technician Immunizers may prepare and administer vaccines and undertake related patient education, documentation, monitoring, and supply management.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Friendly customer-service approach and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed spoken instructions.
Ability to use mathematics to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to meet the listed physical demands, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger work, stooping, and close visual acuity.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Serve patients at pickup, drive-thru, and over the phone with empathy and personalized care; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification.
When serving as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication tasks required by the role, including remaining upright, lifting and handling items, reaching, repetitive finger movements, precision adjustments, stooping, visually inspecting information, and accurately conveying and receiving spoken instructions.
Complete additional tasks as directed by a supervisor or manager.