Pharmacy Technician

CVS Health•Lynchburg, VA

11d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, prompt prescription fulfillment and compassionate customer service. They may serve as patients’ first point of contact and work across pharmacy workstations such as production, pick-up, drive-thru, and drop-off. Technicians follow company procedures and applicable laws, regulations, professional standards, and ethical principles, while protecting patient safety, privacy, and security. They complete required company training and meet state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are completed. Technicians contribute to positive patient experiences, complete permitted inventory tasks, communicate effectively, respond to feedback, and adapt to scheduling and business needs, including travel to other stores in the market when needed. Where allowed by law and supported by required training and certification, they may provide additional services such as immunizations, point-of-care testing, or staffing offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete training within the designated timeframe. Physical activities include standing and remaining upright for extended periods, handling and moving items, repetitive finger movements, reaching, stooping, and close visual work. The role may involve occasionally lifting or exerting up to 20 pounds and frequently up to 10 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If state pharmacy regulations do not set a minimum age, be at least 16 years old.
If state pharmacy regulations do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift between tasks quickly, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including noticing and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including extended periods upright, handling and reaching for items, repetitive finger work, stooping, close visual work, and lifting or exerting force as described.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off for safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person and over the phone, and resolve or escalate patient problems.
Offer immunizations and other services at the register and over the phone where appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Adapt to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
For technicians with Technician Immunizer status, complete required licensure and training; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions; report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.