Pharmacy Technician

Delaware Valley Community Health•Philadelphia, PA

14d•Onsite

About The Position

The Pharmacy Technician supports the clinical and administrative operations of medication dispensaries at Fairmount Primary Care Center in Philadelphia. The role helps patients access medications and provides a welcoming, respectful, and positive experience. Duties include processing prior authorizations, supporting medication adherence, dispensing prescriptions, and assisting patients with insurance and payment questions. The position works Monday through Friday with no weekends and may require travel between health centers as needed.

Requirements

High school diploma or equivalent required.
Previous pharmacy experience required.
Bilingual English/Spanish required.
Strong interpersonal, verbal communication, and customer service skills.
Excellent attention to detail and listening skills.
Ability to interpret and apply guidelines and procedures.
Good reasoning and judgment skills.
Basic computer proficiency.
Ability to collaborate effectively with healthcare professionals and colleagues at all levels.
Ability to lift boxes weighing up to 25 pounds.
Ability to travel between health centers as needed.

Nice To Haves

Pharmacy Technician certification preferred.

Responsibilities

Process prior authorization requests, review formulary alternatives, and obtain information from providers and insurance companies.
Conduct medication adherence outreach, provide refill reminders, and assist with medication-related questions.
Dispense medications accurately while verifying prescriptions, insurance information, sliding fee information, and patient profiles.
Greet patients, answer questions, collect co-pays, and help patients access pharmacists and medication education when needed.
Work with insurance providers and healthcare teams to troubleshoot coverage issues and facilitate medication access.
Identify and refer eligible patients to medication assistance programs.
Maintain accurate patient health record documentation, including prior authorizations, approvals, and denials.
Manage inventory and ensure medications are properly stocked, organized, labeled, and secured.
Reconcile daily receipts and co-pay reports and maintain accurate payment records.
Collaborate across health centers and provide coverage for medication clerks as needed.
Participate in department meetings, audits, process improvement activities, and other pharmacy-related initiatives.