Pharmacy Technician

CVS Health•Wausau, WI

6d•$16 - $24•Onsite

About The Position

The Pharmacy Technician supports pharmacy operations and service excellence in a CVS Health retail location. Technicians help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. They work as part of the pharmacy team, follow standard operating procedures and pharmacy workflow processes, and contribute to a safe, inclusive environment. After hire, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. The role may include supporting immunizations and other patient health services when permitted by law and when the technician has the required training and certification. Technician immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with 30 anticipated weekly hours. The typical pay range is $16.00–$24.00 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including any requirements related to age, education, and licensure or certification.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the role.
Complete the required company training within the designated timeframe.
Concentrate on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork by looking for ways to help people, responding in a friendly manner, and noticing and appropriately responding to patient reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Apply math to pharmacy tasks, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, bending, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily working shifts at other stores in the market as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer questions to the pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.