Pharmacy Technician

CVS Health•San Antonio, TX

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and regulations, and professional standards while providing compassionate service and contributing to a safe, inclusive team environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, technicians may provide additional patient services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who obtain Technician Immunizer status may assist with vaccine preparation and administration, patient education and information collection, adverse-reaction monitoring and reporting, and vaccine-supply management.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including actively looking for ways to help people and responding appropriately to patients’ reactions.
Use and understand verbal and written communication; listen actively and accurately convey and receive detailed spoken information.
Use math to determine prescription quantities and supplies.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including mobility and extended upright periods, reaching, repetitive finger movements, stooping, close visual acuity, and occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics, when allowed by law and supported by required training and certification.
When supporting immunizations, complete the required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide friendly assistance, understand and respond appropriately to patients, and communicate effectively with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles needed; identify challenging interactions and select an appropriate course of action.
Perform the physical tasks of the role, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.