Pharmacy Technician

CVS Health • Portland, ME

7d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team environment. After entering the role, technicians must complete the company training program and meet registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy; duties may be restricted until those requirements are met.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, and may staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, technician immunizers complete additional training and licensure requirements, educate patients about vaccines and refer vaccination questions to the pharmacist, respond to and report adverse reactions, collect and document patient information, and monitor vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require.

This is a part-time position with 20 anticipated weekly hours. The typical pay range is $18.75–$28.75 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors. Part-time colleagues may be eligible, depending on hours worked and eligibility, for benefits and programs including dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete the required company training within the designated timeframe.
• Have the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as described in the posting.
• Be able to convey and receive detailed spoken information accurately.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to meet scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and qualified as a technician immunizer, prepare and administer vaccines; educate patients about vaccine importance and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, assist patients and colleagues, communicate effectively, use math to support prescription fulfillment, and resolve problems appropriately.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED