Pharmacy Technician

CVS Health•Huntsville, AL

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while helping maintain a safe, inclusive, and engaging team environment. After starting, technicians must complete the company training program and meet their state’s registration, licensing, and certification requirements. The Pharmacy Manager may restrict duties until those requirements are met. Technicians may provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification. Where permissible, a Technician Immunizer may prepare and administer vaccines after completing additional licensure and training requirements. Immunization support also includes educating patients and referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete the required company training within the designated timeframe.
Have the ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriately responding to patients’ reactions.
Use and understand verbal and written communication, and practice active listening with patients and colleagues.
Use mathematics to calculate prescription quantities, days’ supply, and bottle quantities.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including mobility and prolonged standing, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Accurately convey and receive detailed spoken instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, creating personalized experiences and helping resolve or escalate patient concerns.
Offer immunizations and other services at the register and over the phone, as appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where allowed by law and supported by required training and certification.
Where permitted and appropriately qualified, prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform related mathematical calculations, and address patient or colleague problems using appropriate judgment.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform additional tasks as directed by a Supervisor or Manager.