Pharmacy Technician

CVS Health•Belleville, MI

15d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, accurate, and timely prescription fulfillment and high-quality patient service. Technicians may work across production, pickup, drive-through, and drop-off workflows, follow standard operating procedures, assist patients in person and by phone, and contribute to a safe and inclusive team environment. They must complete company training and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict certain duties. Depending on applicable laws and required training, Technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market when needed.

Requirements

Meet applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate and switch tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to solve prescription-filling problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet physical demands that include extended standing or mobility; lifting and handling items; reaching, repetitive finger work, precise adjustments, stooping, and close visual acuity. Occasionally lift or exert up to 20 pounds, frequently up to 10 pounds, and consistently exert negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-through, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and by phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional health services, such as immunizations and point-of-care testing, and staff offsite clinics when allowable by law and supported by required training and certification.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse-reaction events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, communicate effectively with patients and colleagues, and use mathematical reasoning to support prescription filling.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small details.
Perform other tasks as directed by a Supervisor or Manager.