Pharmacy Technician

CVS Health • Staten Island, NY

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and excellent customer care. They help pharmacy operations run smoothly by following company standard operating procedures and best practices, communicating effectively, and contributing to a safe, inclusive environment. Technicians serve as an initial point of contact for patients and customers, assist with pharmacy workflows, and help resolve or escalate patient concerns. After entering the role, technicians must complete company training and meet applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are met.

Technicians may perform additional health care services, such as immunizations and point-of-care testing, or staff offsite clinics, when permitted by law and supported by required training and certification. Where permitted, technician immunizers complete further licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with anticipated weekly hours of 15. The typical pay range is $19.00–$29.00 per hour. Part-time colleagues may be eligible for benefits and programs including dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including any requirements for age, education, and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate, switch tasks quickly, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use and understand verbal and written communication and practice active listening.
• Use math to calculate quantities such as tablets to dispense, days’ supply, and full or partial bottles needed.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, bagging, reaching, repetitive finger work, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.
• Be available for regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and records, and patient privacy and security.
• Deliver additional health care services, including immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
• When permitted and appropriately qualified as a technician immunizer, prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Accurately confirm prescription information and labels, attend to patient and business needs, communicate effectively, perform relevant calculations, and resolve challenging patient or colleague interactions.
• Perform the physical and communication tasks required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, close visual work, occasional lifting up to 20 pounds, and conveying and receiving detailed spoken information.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED