Pharmacy Technician

CVS Health • West Orange, NJ

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. After starting in the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until requirements are completed.

Technicians may provide additional patient health care services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permissible, technicians may pursue Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction response and reporting, patient information documentation, and vaccine supply management.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet applicable state registration, licensing, and certification requirements.
• Ability to concentrate on tasks and quickly switch between tasks while meeting patient and business needs.
• Ability to verify prescription information and label accuracy.
• Friendly customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills and active listening when interacting with patients and colleagues.
• Ability to use math to calculate prescription quantities and supply.
• Ability to assess challenging interactions and choose an appropriate response.
• Ability to meet the stated physical demands, including extended periods upright, reaching, repetitive finger tasks, stooping, close visual work, and lifting or exerting force as described.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where legally permitted and appropriately trained and certified.
• Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health rules.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, maintain attention across tasks, and pivot between tasks to meet patient and business needs.
• Communicate with patients and colleagues, actively listen, provide friendly assistance, and respond appropriately to patients’ reactions.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting items or computer displays.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED