Pharmacy Technician

CVS Health • Greenville, NC

15d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate and timely prescription fulfillment and caring service to patients. They work across pharmacy workstations, follow company procedures and applicable laws, communicate effectively with patients and colleagues, and contribute to a safe, inclusive and high-performing team. Technicians must complete the company training program and meet applicable state registration, licensing and certification requirements; until then, the Pharmacy Manager may restrict their duties. The role is part-time, with 20 anticipated weekly hours, and requires regular, predictable attendance, including nights and weekends. Technicians may need to travel to other stores in the market to work shifts as business needs require. Where permitted by law and supported by required training and certification, they may also provide services such as immunizations, point-of-care testing and staffing offsite clinics. Technician immunizers complete additional state-required training and licensure, educate and refer patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education and licensure or certification.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the role.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Use friendly customer service, understand patients’ reactions and respond appropriately; communicate and listen effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply and number of bottles needed.
• Meet the role’s physical demands, including extended periods upright, reaching, repetitive finger work, stooping, close visual acuity, and occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru and drop-off to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock and waiting-bin inventories.
• Contribute to a high-performing team, seek opportunities to expand clinical and technical knowledge, and respond constructively to feedback.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• If supporting immunizations, meet additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track and document patient information; and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription fulfillment, and identify and address challenging patient or colleague interactions.
• Perform the physical activities of the role, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision machine adjustments, stooping and close visual work.
• Complete any additional tasks directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED