Pharmacy Technician

The Kroger Co.•Circleville, OH

10d

About The Position

The Pharmacy Technician provides customer service and helps people live healthier lives by offering a safe, clean, inclusive environment and delivering appropriate products, services, and care. The role provides direct patient intervention through health and wellness services and experiences, as permitted by applicable state and federal laws. The technician is expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports pharmacy operations, including medication and supply inventory, ordering, product preparation, billing, phone triage, customer reception, data entry, adjudication, dispensing, and assistance to the pharmacist. It also requires compliance with applicable laws, company policies, safety and sanitation guidelines, and HIPAA requirements. The technician works cooperatively in a fast-paced environment and supports customers including minors, individuals with special needs, and older adults.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meets minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to help ensure value for customers and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow company guidelines for vendor coupons, cash shortages, and shrink.
Operate the cash register and handle cash, checks, credit and debit cards, EBT, and gift cards according to company policies.
Provide a strong customer experience while completing reception, data entry, adjudication, and product dispensing accurately and efficiently.
Assist the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.