Pharmacy Technician

CVS Health • 03582 - North Carolina CVS Pharmacy, L.L.C., NC

10d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in a retail store. They assist patients and customers, help ensure pharmacy operations run smoothly, and support prompt, safe, and accurate prescription fulfillment. Technicians follow standard operating procedures and best practices, communicate effectively, and help create a safe, inclusive environment where patients and colleagues feel valued.

After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Depending on state law and required training and certification, Technicians may also support immunizations, point-of-care testing, and offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, licensure, and certification.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have the attention, focus, flexibility, and accuracy needed to confirm prescription information and labels and respond to patient and business needs.
• Demonstrate customer service, teamwork, verbal and written communication, active listening, mathematical reasoning, and problem-resolution abilities.
• Meet the listed physical demands, including extended periods upright, handling and reaching for items, repetitive finger movements, precision control, stooping, close visual acuity, and lifting or exerting force as described.
• Attend regularly and predictably, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Create positive patient experiences by providing empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, welcome feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
• Where permissible and qualified as a Technician Immunizer, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Maintain attention and focus, adapt between tasks, and confirm prescription information and label accuracy.
• Help patients in a friendly manner, recognize and respond appropriately to their reactions, and communicate and listen effectively with patients and colleagues.
• Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Perform the physical and communication functions described for the role, and complete additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED