Pharmacy Technician

CVS Health•Germantown, OH

About The Position

The Pharmacy Technician supports the pharmacy team in delivering operational and service excellence at a CVS Health retail location. Technicians help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. They follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe and inclusive team culture. After starting the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, Technicians may also provide additional health care services, including immunizations and point-of-care testing, or voluntarily staff offsite clinics. This is a full-time position with anticipated weekly hours of 32. The typical pay range is $17.00 per hour. Actual compensation depends on factors including experience, education, geography, and other relevant factors. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements for age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks as needed, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the position’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.