Pharmacy Technician

CVS Health•Cedar Rapids, IA

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring, personalized service. Technicians work as part of the pharmacy team, follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe and inclusive workplace. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by the required training and certification, technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Technician Immunizers must complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed. The position involves extended periods of standing, frequent movement and handling of items, visual and computer-based tasks, and occasional lifting of up to 20 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively as part of a team.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Apply math to pharmacy tasks, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; using precision to adjust machines; and performing close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off areas to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person and over the phone, including helping resolve or escalating patient concerns.
Offer immunizations and other services at the register and over the phone, as appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, when permitted and appropriately trained and certified.
When serving as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients and refer vaccine questions to the pharmacist, monitor and respond to adverse reactions, report events, collect and document patient information, and manage vaccine supplies.
Complete required company training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.